Plain English Privacy Policy
Effective date: May 24, 2026.
We paint houses. We don’t sell data. You trust us with your property. You need to trust us with your information. This document explains exactly what we collect, why we need it, and how we protect it.
Most privacy policies hide behind legal jargon. We don’t operate that way. We wrote this to be clear, direct, and completely transparent about our digital footprint.
Information You Hand Over
You fill out a quote request. You call our office. You send an email. When you do that, you give us specific details. Names. Phone numbers. Property addresses. Project descriptions.
We need this to do our job. We can’t dispatch a crew to a blank address. We can’t price a high-build exterior coating without knowing the square footage. We collect exactly what we need to deliver corporate-grade reliability.
Nothing more. Nothing less.
The Digital Paper Trail
Websites track things. Ours is no different. When you browse elitepainterpro.com, our servers pick up basic technical data. IP addresses. Browser types. Time spent on specific pages.
We use Google Analytics and Google Search Console. These tools show us the signal through the noise. They tell us if people actually read our guide on limewash brick finishes. If a page takes too long to load, we see it.
We use this data to improve content quality. We write better guides. We fix broken links. We build a website that actually answers your questions.
How We Use Cookies
Cookies are small text files. Your browser stores them. They create a smoother experience.
We use functional cookies. They remember your preferences. If you close a popup, it stays closed. We use analytical cookies. They track the volume of traffic hitting our site.
You can disable them in your browser settings. The site will still work. You just might have to click a few extra buttons.
Who Sees Your Information
We’re painting contractors. We’re not data brokers. We never sell your personal information. Ever.
We share data with our immediate operational circle. Our estimating software needs your address to generate a quote. Our project management tool needs your phone number so the crew chief can text you upon arrival. These third-party vendors have strict privacy standards.
They process the data. They don’t own it.
If the law requires it, we comply. If a subpoena lands on our desk, we hand over the requested records. That’s the only exception.
How Long We Keep It
We keep project files for warranty purposes. If your exterior paint peels after two years, we need the original batch numbers. We need the contract details. We hold customer records for seven years to satisfy tax and accounting requirements.
If you submit a contact form and never hire us, we clear that data out after twelve months. We don’t hoard useless information.
It creates unnecessary risk.
Your Control Over Your Data
It’s your data. You control it. You have specific rights regarding what we hold.
- Access: You can ask for a copy of everything we have on file.
- Correction: You can ask us to fix a misspelled name or a wrong address.
- Deletion: You can request full removal from our systems.
We honor deletion requests immediately. We wipe your profile from our marketing lists. We remove you from our active database. We only retain what the law forces us to keep for tax compliance.
Securing The Perimeter
Digital security matters. We treat your data like we treat your property. We lock the doors.
We use SSL encryption on elitepainterpro.com. Any data you submit through our contact forms travels through a secure tunnel. Our internal software requires two-factor authentication. Our crews access project details through locked, company-managed devices.
No system is impenetrable. We know the risks. We actively monitor our platforms to catch vulnerabilities before they become problems.
Contact Us About Your Data
You’ve got questions. We’ve got answers. If you want to exercise your data rights, reach out directly.
Email our privacy team at [email protected]. A real human reads that inbox. We respond to all data requests within 48 hours. No automated runarounds.
You can also write to our physical office. Address your letter to the Data Protection Officer at Elite Painter Pro. We handle the paperwork so you don’t have to.